Privacy Policy

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This includes:

• Account information (name, email address, organization name)
• Usage data (incident reports, GPS check-in data, patrol scan records, schedule data)
• Device and technical information (IP address, browser type, operating system)
• Payment information processed securely through Stripe

We use the information we collect to:

• Provide, maintain, and improve the Evidence Pack platform
• Process transactions and send related information
• Send operational communications (account confirmations, security alerts)
• Respond to comments and questions and provide customer support
• Monitor and analyze usage patterns to improve user experience
• Detect and prevent fraudulent transactions and other illegal activity

Your data is stored on secure servers and protected using industry-standard encryption (TLS in transit, AES-256 at rest). We implement access controls so that only authorized personnel within your organization can access your operational data.

GPS location data, incident reports, and patrol records are stored for the retention period of your plan (6 months for Starter, 1 year for Professional, 3 years for Business). You may request deletion of your data at any time by contacting us.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: We use trusted third-party services (Stripe for payments, cloud hosting providers) that are contractually required to protect your data.
• Legal requirements: We may disclose your information if required by law or in response to valid legal process.
• Business transfers: In the event of a merger or acquisition, your data may be transferred as part of that transaction.

When you share incident reports or documentation via the Evidence Pack client portal, that data is accessible to the specific client you have granted access to. You control which records are visible through the portal sharing settings.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Export your operational data in a portable format
• Opt out of non-essential communications

To exercise these rights, contact us at info@getevidencepack.com.

We use cookies and similar technologies to operate the Service and understand website usage. This includes session cookies for authentication and analytics/advertising pixels from Meta (Facebook), Google, and LinkedIn to measure visits, campaign performance, and lead generation activity on our marketing pages.

You can manage cookie preferences in your browser and use provider opt-out controls, including Google Ads Settings, Meta Ad Preferences, and LinkedIn Ad Settings. Blocking essential cookies may prevent you from signing in or using parts of the platform.

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or by posting a prominent notice in the application. Your continued use of the service after changes take effect constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy, please contact us at:

Evidence Pack
info@getevidencepack.com