Terms of Service

1The agreement

These terms apply between Evidence Pack ("we", "us") and the organization that creates an account or signs an order ("Customer", "you"). The person accepting them confirms they have authority to bind that organization. If you don't agree, don't use the service.

The Privacy Policy, Acceptable Use Policy, Data Processing Agreement and Service Level Agreement are part of these terms. A signed order overrides these terms where the two conflict, and the DPA overrides them on the handling of personal data.

2The service

Evidence Pack is a subscription platform for security companies, covering scheduling, time and attendance, GPS check-ins, patrols, incident reporting, AI-assisted review, client portals, invoicing and a guard mobile app. Features differ by plan and may change over time. We won't materially reduce the core function of a plan you've paid for during a paid term. Preview or beta features are offered as they are and may change or end.

3Accounts and users

Provide accurate information and keep it current. You decide who gets access and at what role, and you're responsible for what your users do. Credentials and PINs are personal and shouldn't be shared. Tell us right away at info@getevidencepack.com if you suspect unauthorized access.

Guards and other users access the service through your account, and these terms apply to their use. You must be at least 18 to create an account. An account represents one security organization unless we agree otherwise.

4Your responsibilities

You're responsible for:

• Workforce notice and consent. Telling guards and staff about location tracking and other monitoring, and getting any consent the law requires.
• Employment and pay decisions. Overtime, break, wage and labor calculations are aids. You must check timecards and payroll before relying on them and stay compliant with wage and hour law.
• Licensing. Meeting state licensing, training and insurance requirements for your business and guards, including any record the service helps you track.
• Accuracy and legality of your data, including privacy obligations for people named in reports and visitors you log.
• Client portal links. Deciding what to share and with whom. Anyone with a portal link can view what it exposes until you revoke it.

5Not an emergency service

The service doesn't replace 911 or any emergency responder. SOS alerts, dispatch, messaging and location features depend on phones, networks, permissions and third parties, and they may be delayed or fail. They notify your own team, not emergency services. In an emergency, call 911 or your local emergency number first.

6AI features

AI features, including transcription, report review, risk scoring and Shield, can produce incomplete or incorrect results. They aren't legal, compliance or HR advice. A person at your organization must review the output before relying on it, and you shouldn't base employment, disciplinary or legal decisions on it alone.

7Acceptable use

You must follow our Acceptable Use Policy. It prohibits, among other things, submitting false reports, tampering with records, and tracking people outside legitimate security operations.

8Your data

You own the reports, photos and operational records you submit ("Customer Data"). You give us a limited license to host, process, transmit and display it to provide, secure and support the service, and as you direct, including through client portals and integrations.

We may use aggregated data that doesn't identify you or any person to run and improve the service. We handle personal data as described in the DPA.

Records stay available according to your plan: 6 months (Starter), 1 year (Professional), 3 years (Business), or as agreed (Enterprise). Export anything you need to keep longer, or add extended retention where offered.

9Our software and feedback

We own the service, including the software, design and documentation. You get a non-exclusive, non-transferable right to use it during your subscription for your internal business. You may not copy, resell or reverse engineer it except as the law allows. If you send us suggestions, we may use them without obligation to you.

10Subscriptions and payment

Paid plans are billed in advance, monthly or annually, through Stripe, and renew automatically for the same period until cancelled. You can cancel before the next renewal, and your access continues to the end of the paid period. Prices are in US dollars and exclude taxes, which you're responsible for.

We'll give at least 30 days' notice of a price change, effective at your next renewal. New accounts get a 14-day free trial with no credit card required. To keep using paid features afterward, you need a subscription.

Fees are non-refundable, including for partial periods, except where the law requires otherwise or the SLA provides a credit. We may suspend the service for overdue amounts after notice.

11Confidentiality

Each party will protect the other's non-public information with reasonable care, use it only for this agreement, and share it only with people who need it and are bound to protect it. This doesn't cover information that is public, independently developed or rightfully received from someone else. Disclosure is allowed when the law requires it, with notice where permitted.

12Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE EXTENT THE LAW ALLOWS, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DON'T WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT GPS DATA OR AI OUTPUT WILL ALWAYS BE ACCURATE, OR THAT ANY RECORD WILL BE ACCEPTED BY A COURT, INSURER OR REGULATOR. THE SERVICE IS A DOCUMENTATION TOOL AND DOESN'T GUARANTEE ANY LEGAL OUTCOME OR PREVENT ANY INCIDENT.

13Limitation of liability

TO THE MAXIMUM EXTENT THE LAW ALLOWS, WE WON'T BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR CONTRACTS. OUR TOTAL LIABILITY FOR ALL CLAIMS WON'T EXCEED THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE.

14Indemnification

You'll defend and indemnify Evidence Pack and its officers, employees and agents against third-party claims, damages and reasonable legal fees arising from your Customer Data, your use of the service, your workforce or security operations, or your breach of these terms. We'll tell you promptly about such a claim and cooperate at your expense.

15Suspension and termination

Either party may end this agreement by closing the account or cancelling the subscription. We may suspend or end access, with notice where practical, if you breach these terms, create a security risk or fail to pay.

You have 30 days after termination to request an export of your data, after which we delete it as described in the DPA. Sections that by their nature should continue, including payment, confidentiality, disclaimers, liability, indemnification and governing law, survive termination.

16Changes to these terms

We'll give at least 30 days' email notice of material changes. If you keep using the service after they take effect, the updated terms apply. If you don't agree, cancel before then.

17Governing law and disputes

Michigan law governs these terms, without regard to its conflict of law rules. Any dispute will be resolved in the state or federal courts located in Wayne County, Michigan, and both parties consent to that jurisdiction.

18General

These terms are the entire agreement on this subject. If part is unenforceable, the rest stays in effect. A failure to enforce a term isn't a waiver. You may assign this agreement only with our written consent, while we may assign it in a merger, reorganization or sale. Neither party is liable for delays caused by events beyond its reasonable control, apart from payment obligations. We send notices by email or in the product, and you can send yours to info@getevidencepack.com.

19Contact

Evidence Pack, Detroit, Michigan. Email info@getevidencepack.com.