Every security company eventually ends up in a deposition. The question isn't if — it's when. And when that day comes, the single most important thing your attorney will ask for is documentation.
The 67% Problem
Industry research consistently shows that roughly two-thirds of handwritten security incident reports contain at least one critical gap: a missing timestamp, an incomplete witness description, a vague location reference, or a narrative that contradicts the timeline.
These aren't lazy guards. These are humans filling out paper forms at 2 AM after a stressful event, often with poor lighting and adrenaline still pumping. The system is the problem, not the people.
What "Gaps" Actually Cost
A missing timestamp might seem like a minor oversight. In court, it becomes:
- Reasonable doubt about whether your guard was actually on-site
- Impeachment material if opposing counsel can show the report was written hours or days later
- A pattern — because if one report has gaps, they'll subpoena all of them
The average premises liability settlement in the security industry is $75,000. Cases that go to trial average $250,000+. And the number one factor that determines outcome? Documentation quality.
The GPS-Verified Difference
When every check-in is GPS-stamped, every report has an automatic timestamp, and every narrative is checked against your post orders by AI — the gaps disappear. Not because your guards became better writers, but because the system fills in what humans naturally miss.
What To Do Now
The companies that win in court aren't the ones with the best lawyers. They're the ones with the best records.