1If you use Evidence Pack through your employer
Guards and staff get their accounts from the security company they work for, which controls those records. Ask your supervisor or administrator to remove your account.
You can also email info@getevidencepack.com from the address on your account, with your name and your employer's name and the subject "Delete my account". We'll confirm your identity and work with your employer on the request.
2If you own a company account
An account owner can email info@getevidencepack.com from the owner's address to close the organization's account. You can request an export of your records during the 30 days after it closes.
3What gets deleted and what may stay
We delete your login and profile, along with personal details such as your contact information and profile photo. We aim to complete a verified request within 30 days. Copies in backups are removed as those backups cycle out.
Some records can be kept when there's a legal or business need, such as:
- Timecards and payroll records your employer must keep by law
- Incident reports and related records needed for legal claims, insurance or investigations
- Our billing, tax and security records
Read more in our Privacy Policy.